Returns & Refunds Policy

All Sales Are Final – Skincare Products

At T&TSkinglow, the safety, hygiene and well-being of our customers are our top priorities.

Due to the nature of our skincare products and the risk of contamination, cross-contamination and the potential spread of bacteria or infections, we are unable to accept returns or exchanges on skincare products once they have been purchased.

This policy is in place to protect the health and safety of all our customers and to ensure that every product meets the highest standards of hygiene and quality.

1. Non-Returnable Items

All skincare products are non-returnable and non-exchangeable, including:

• Opened or used products.

• Unopened skincare products.

• Products purchased during sales or promotional offers.

2. Damaged, Faulty or Incorrect Orders

We want every customer to have a positive shopping experience. If your order arrives damaged, defective or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number.

• A clear description of the issue.

• Photographs of the damaged or incorrect product, where applicable.

We will review your enquiry and work towards an appropriate resolution.

3. Refunds

Refunds or replacements will only be considered where an item is confirmed to be faulty, damaged, incorrectly supplied or where otherwise required by applicable consumer protection laws.

4. Important Notice

By placing an order with us, you acknowledge and understand that our skincare products are subject to strict hygiene and safety restrictions and cannot ordinarily be returned or exchanged.

Please Note: Nothing in this policy affects your statutory consumer rights.

5. Contact Us

If you have any questions or concerns regarding your order, please contact our customer support team:

Email: ttskinglow@gmail.com 

We appreciate your understanding and cooperation in helping us maintain the highest standards of hygiene, safety and customer care.

Thank you for shopping with T&T Skin Glow Ltd